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About Us

This web site is owned and operated by Compleat Window furnishings who are completely dedicated to your total satisfaction. We have been in the Soft Furnishings trade for over 15 years, initially working from home, but have now moved to our own warehouse to provide you with a quality service and lots of advice. Business has increased by word of mouth. We would now like to extend our services to the world wide web to provide all the necessary Curtain Poles and Curtain Tracks and other hardware including Blinds and Accessories needed to dress your windows in style.

We hope to build our business and provide the highest standards possible and have even more happy returning customers.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Hope to speak to you soon.

Our Contact details:
Compleat Window furnishings
Gasworks Yard Station Road Biddulph Staffordshire ST8 6BS United Kingdom
Phone: 01782 698303
Fax:
Email: sales [at] ukcurtainpoles [dot] co [dot] uk
944945973

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

CLEARANCE - Products from the Clearance Category show our original price, the discounted price will show when the product is added to the cart and will also show in the checkout.

Why is this product in Clearance Category?

1. Item may be discontinued.
2. Item has been returned - therefore packaging may of been opened, but product has been checked before sending back out.
3. Damaged packaging - the packaging may be damaged but product is not damaged.
4. Product has minor defects - product may have small scratches or other small defect.
5. Product may have some parts missing.
6. Product may be a combination of the above.

Products ordered from Clearance Category are not returnable/refundable

We accept card payments online. We no longer accept payment by card over the phone. We no longer accept payment by Cheque or Postal Order.

We accept Visa, MasterCard, Visa Debit, Visa Electron, Maestro and American Express.

You can also pay via Paypal by clicking on the Paypal Express button in either the shopping cart or in checkout which will then take you to a page where it will ask you to log in using your Paypal details.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.

Shipping And Handling

Delivery is FREE for all orders over £120 (including VAT) Mainland UK only
Maximum delivery charge for parcels over 120cm(4ft) in length £8.95
All other smaller items are charged by weight so you are never over charged for the smaller items.
All prices are for Mainland UK only which excludes Scottish Highlands and Islands, Scilly Isles and Channel Islands.
Shipping costs for items 90cm(3ft) and over in length and/or over 2kg in weight for these areas -
Northern Ireland - £10.50
Dublin - £12.50
Eire - £20.00
Isle of Man/Wight - £15
Jersey and Guernsey - £15
Scottish Islands - £33

Delivery Schedule

Your order will be processed the same working day or the next working day as you have placed it. "In Stock" orders should be delivered the following working day. Cut off times DO apply and are stated on each product description. Weekends and bank holidays are NOT included in these time frames.

A despatch email will be sent to notify you, so you should expect delivery the following day.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Replacements will be sent accordingly.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Your order will need to be signed for when delivered, so please give a delivery address where someone will be in. If no-one is in when your delivery arrives, a card will be left with a phone number for you to call to arrange for another delivery attempt. If the carriers cannot deliver and don't hear from you, your order will be returned to us and you would need to pay £16.50 for another delivery.

IMPORTANT

PLEASE CHECK YOUR PACKAGE(S) FOR DAMAGE!
ALSO CHECK THAT YOU ARE SIGNING FOR THE CORRECT NUMBER OF PACKAGES.
IF THERE IS ANY EXTERIOR DAMAGE, PLEASE CHECK PRODUCTS IN THE PACKAGE ARE OK.
IF IN DOUBT SIGN FOR AS DAMAGED OR SHORT.

A CLAIM CAN NOT BE MADE IF SIGNED FOR AS IN GOOD CONDITION

We advise that you do not book a fitter, or any other tradesman to carry out any work until you have received and checked the goods you have ordered.
WE CANNOT ACCEPT RESPONSIBILITY FOR ANY COSTS YOU INCUR IF THIS ADVICE IS NOT FOLLOWED

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When you place your order and select payment via Sagepay, you are directed to Sagepay Online Payment Gateway where you will be asked to enter your card details. At Sage Pay they encrypt every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online. For more details on Sagepay please visit http://www.sagepay.com/secure-online-shopping

Guarantee

We guarantee your satisfaction. All of our products come with a 60 day no quibble returns policy

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 698303 (International +44 01782 698303) or write to us at Gasworks Yard Station Road Biddulph Staffordshire ST8 6BS United Kingdom

Privacy Policy

INTRODUCTION
In this privacy policy, "we" and "our" relates to Compleat Window Furnishings.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Compleat Window Furnishings or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
Other data may be answers you have supplied to us to questions during checkout. ie. Where you found us? and why you have ordered from us?
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01782 698303

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order within 14 days and return the goods within 28 days from the day of receiving your order for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of us receiving your returned items. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

If after 14 days you want to return your order for any reason you have up to 60 days from day of ordering. With your parcel, please include a copy of your invoice and reason of return. You will be refunded the price paid excluding the shipping costs and return shipping costs. We require it to arrive back to us in its original condition including packaging and that you obtain Proof of Posting.
We cannot refund items without its original packaging, or products that have been trimmed or adjusted in any way.
Slight variations of colours is not considered a fault (especially on the wooden poles and blinds)

The returns address is
Compleat Window Furnishings
Gas Works Yard
Station Road
Biddulph
Staffordshire
ST8 6BS
Tel. 01782 698303

CLEARANCE - Products ordered from Clearance Category are not returnable/refundable

MTM - As Made to Measure are to customer specification they cannot be cancelled or returned under normal conditions. Only under Manufactures defect can they be returned. PLEASE ENSURE ALL MEASUREMENTS ARE ACCURATE AND THAT ALL SPECIFICATIONS ARE UNDERSTOOD, WE CANNOT ACCEPT ALTERATIONS, CANCELLATIONS OR LIABILITY FOR INCORRECT INSTRUCTIONS OR MEASUREMENTS.

MTM orders cannot be accepted over the phone.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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