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About Us

This web site is owned and operated by Compleat Window furnishings who are completely dedicated to your total satisfaction. We have been in the Soft Furnishings trade for over 15 years, initially working from home, but have now moved to our own warehouse to provide you with a quality service and lots of advice. Business has increased by word of mouth. We would now like to extend our services to the world wide web to provide all the necessary Curtain Poles and Curtain Tracks and other hardware including Blinds and Accessories needed to dress your windows in style.

We hope to build our business and provide the highest standards possible and have even more happy returning customers.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Hope to speak to you soon.

Our Contact details:
Compleat Window furnishings
Gasworks Yard Station Road Biddulph Staffordshire ST8 6BS United Kingdom
Phone: 01782 698303
Fax:
Email: sales [at] ukcurtainpoles [dot] co [dot] uk
944945973

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

CLEARANCE - Products from the Clearance Category show our original price, the discounted price will show when the product is added to the cart and will also show in the checkout.

Why is this product in Clearance Category?

1. Item may be discontinued.
2. Item has been returned - therefore packaging may of been opened, but product has been checked before sending back out.
3. Damaged packaging - the packaging may be damaged but product is not damaged.
4. Product has minor defects - product may have small scratches or other small defect.
5. Product may have some parts missing.
6. Product may be a combination of the above.

Products ordered from Clearance Category are not returnable/refundable

We accept card payments online or you can call us on 01782 698303 and pay by card over the phone. Alternatively, you can send us a cheque in the post made payable to Compleat Window Furnishings and send to - Compleat Window Furnishings, Gasworks Yard, Station Road, Biddulph, Staffordshire, ST8 6BS.

We accept Visa, MasterCard, Visa Debit, Visa Electron, Maestro and American Express.

You can also pay via Paypal by clicking on the Paypal Express button in either the shopping cart or in checkout which will then take you to a page where it will ask you to log in using your Paypal details.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.

Shipping And Handling

Delivery is FREE for all orders over £120 (including VAT) Mainland UK only
Maximum delivery charge for parcels over 120cm(4ft) in length £8.50
All other smaller items are charged by weight so you are never over charged for the smaller items.
All prices are for Mainland UK only which excludes Scottish Highlands and Islands, Scilly Isles and Channel Islands.
Shipping costs for items 90cm(3ft) and over in length and/or over 2kg in weight for these areas -
Northern Ireland - £10.50
Dublin - £12.50
Eire - £20.00
Isle of Man/Wight - £15
Jersey and Guernsey - £15
Scottish Islands - £33

Delivery Schedule

Your order will be processed the same working day or the next working day as you have placed it. "In Stock" orders should be delivered the following working day. Cut off times DO apply and are stated on each product description. Weekends and bank holidays are NOT included in these time frames.

A despatch email will be sent to notify you, so you should expect delivery the following day.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Replacements will be sent accordingly.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Your order will need to be signed for when delivered, so please give a delivery address where someone will be in. If no-one is in when your delivery arrives, a card will be left with a phone number for you to call to arrange for another delivery attempt. If the carriers cannot deliver and don't hear from you, your order will be returned to us and you would need to pay £16.50 for another delivery.

IMPORTANT

PLEASE CHECK YOUR PACKAGE(S) FOR DAMAGE!
ALSO CHECK THAT YOU ARE SIGNING FOR THE CORRECT NUMBER OF PACKAGES.
IF THERE IS ANY EXTERIOR DAMAGE, PLEASE CHECK PRODUCTS IN THE PACKAGE ARE OK.
IF IN DOUBT SIGN FOR AS DAMAGED OR SHORT.

A CLAIM CAN NOT BE MADE IF SIGNED FOR AS IN GOOD CONDITION

We advise that you do not book a fitter, or any other tradesman to carry out any work until you have received and checked the goods you have ordered.
WE CANNOT ACCEPT RESPONSIBILITY FOR ANY COSTS YOU INCUR IF THIS ADVICE IS NOT FOLLOWED

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When you place your order and select payment via Sagepay, you are directed to Sagepay Online Payment Gateway where you will be asked to enter your card details. At Sage Pay they encrypt every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online. For more details on Sagepay please visit http://www.sagepay.com/secure-online-shopping

Guarantee

We guarantee your satisfaction. All of our products come with a 60 day no quibble returns policy

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 698303 (International +44 01782 698303) or write to us at Gasworks Yard Station Road Biddulph Staffordshire ST8 6BS United Kingdom

Privacy Policy

Compleat Window furnishings do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Compleat Window furnishings website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.
https://www.google.com/settings/u/0/ads/authenticated

UK Curtain Poles offers optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, you will receive newsletters from us. Newsletters are available to both members and non-members. Members and non-members may subscribe or unsubscribe from optional newsletters by following the instructions contained in the newsletter emails.


Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. To contact you about leaving a review on a product once your order has been completed;
e. If you consent, to notify you of products or special offers that may be of interest to you

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order within 14 days and return the goods within 28 days from the day of receiving your order for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of us receiving your returned items. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

If after 14 days you want to return your order for any reason you have up to 60 days from day of ordering. With your parcel, please include a copy of your invoice and reason of return. You will be refunded the price paid excluding the shipping costs and return shipping costs. We require it to arrive back to us in its original condition including packaging and that you obtain Proof of Posting.
We cannot refund items without its original packaging, or products that have been trimmed or adjusted in any way.
Slight variations of colours is not considered a fault (especially on the wooden poles and blinds)

The returns address is
Compleat Window Furnishings
Gas Works Yard
Station Road
Biddulph
Staffordshire
ST8 6BS
Tel. 01782 698303

CLEARANCE - Products ordered from Clearance Category are not returnable/refundable

MTM - As Made to Measure are to customer specification they cannot be cancelled or returned under normal conditions. Only under Manufactures defect can they be returned. PLEASE ENSURE ALL MEASUREMENTS ARE ACCURATE AND THAT ALL SPECIFICATIONS ARE UNDERSTOOD, WE CANNOT ACCEPT ALTERATIONS, CANCELLATIONS OR LIABILITY FOR INCORRECT INSTRUCTIONS OR MEASUREMENTS.

MTM orders cannot be accepted over the phone.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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